Muhammad Saeed

Direct Carrier Billing: Furnishing a Road to Convenient Billing.

Within our digitally-connected world where technologies and innovations continuously flood the market with ideas to help relieve out processes that want human intervention, the customer experience is the important thing differentiator to see how services should evolve. Smartphones have grown to be a main technology that sustains and serves the needs of consumers. While there are numerous way to get connected, smartphones are regarded as probably the most convenient and common medium of communication. It is becoming one of many premium ways to create various payments and other billings.

Previously in most instances, billing and making payments would have been seen as a tedious task by many people. But think about having a single digital solution that permits simpler and smoother payments? Direct carrier billing (DCB) is observed while the modern-day reply to the tedious payment mechanism. By detatching the necessity for transmitting payment information over visible SMS, DCB instead utilizes a secure data connection to transfer payment information between mobile operators, app developers, and end-users.

For both technological and commercial reasons, DCB makes the integrated billing process much more appealing to both merchants and consumers as a straightforward and easily accessible solution to create payments. Consequently, more and more mobile operators have recognized that implementing DCB within their digital value chain can “produce a difference” for higher customer satisfaction and retention rates.

What is Direct Carrier Billing (DCB)?

In simple terms, DCB is a type of online payment that enables consumers to create transactions and charge the price of a purchase with their mobile phone bills.Extensive in its usability and compatibility to purchase content on any digital platform, DCB allows users to purchase products and services across multiple channels, including desktop computers, smartphones, smart TVs, gaming consoles, etc.

From a technological viewpoint, DCB was created to be the culmination of high-speed connections, enabling a one-click purchase flow on any mobile device.Through a person authentication method that only detects the necessary information needed to bill the user, users can be directly authenticated without needing to enter their phone number or send messages. One-click purchasing implies that the payment seamlessly continues to the confirmation screen where users only have to confirm their purchase. This leads to higher user experience, with fewer users abandoning the payment process midway.

Why Trust Direct Carrier Billing? Considering the vast applicability of this billing solution, DCB is a real enabler for mobile operators to meet their subscribers'expectations and make the billing process a simpler task. Three key factors that make DCB's implementation a lucrative choice for businesses and an appealing alternative for consumers:

·         Keeps the payment process short and simple

DCB doesn't require the user to input lengthy details and sensitive information unrelated to the payment. Satisfaction and simplicity are two of the most crucial traits that the modern-day business should offer to its consumers.

·         Cuts down on tedious steps for authentication

Since DCB is a payment method that is directly connected to the consumers'mobile phone bill, it eliminates the need to register everytime one makes a purchase. Which means less typing is necessary, reducing the friction in the billing end of apps.Direct carrier billing provider 

·         Provides a secure payment method

DCB lessens concerns of data privacy for end-users. During the installing apps using older billing technologies, users would usually be notified by the device's os that the app requires permission to see and send data, which might cause worries in a few people. With DCB, consumers believe it is comparatively easier to trust this mode of payment as all their payments are processed through their mobile operators, which already holds all user's information to perform the payment. Besides, mobile operators could have deployed a constantly up-to-date security system that ensures high-level payment security.

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